Shipping policy

Shipping Policy

Free shipping on every order
All BadClaus orders ship for free. No minimum purchase required.

Processing time
Orders are processed within 1-3 business days (Monday to Friday, excluding holidays) after payment is confirmed. You'll receive a confirmation email when your order is placed and another email with your tracking number once it ships.

Delivery times
Once shipped, estimated delivery times are:

  • United States: 4-8 business days
  • Canada: 6-12 business days
  • European Union and United Kingdom: 6-12 business days
  • Australia and New Zealand: 7-14 business days
  • Rest of the world: 8-18 business days

Delivery times are estimates and are not guaranteed. During peak periods such as the holiday season, carriers may take a few extra days. To make sure your order arrives before Christmas, we recommend ordering as early as possible.

Order tracking
Every order includes a tracking number, sent by email once your package ships. Tracking may take 2-3 business days to show updates after the label is created. If you have any trouble tracking your order, contact us at badclaus@use.startmail.com.

Shipping delays
If we are unable to ship your order within the time stated, we will notify you by email with a revised shipping date. You may then choose to wait or cancel your order for a full refund.

Where we ship
We ship to most countries worldwide. If your country is not available at checkout, we are currently unable to deliver there. Some remote areas, military addresses (APO/FPO) and P.O. boxes may not be supported; if we can't deliver to your address, we'll contact you to find a solution or issue a full refund.

Customs, duties and taxes
Orders shipped to the United States are delivered with no additional fees. For orders shipped outside the United States, your country may charge import duties, taxes or customs fees when the package arrives. These charges are set by your local authorities, are not included in our prices, and are the customer's responsibility. If you refuse to pay them and the package is returned to us, we will refund the product price minus any return shipping costs we are charged, except where the law requires otherwise.

Shipping address
Please make sure your shipping address is complete and correct before placing your order. If you notice a mistake, email us as soon as possible: we can update your address as long as the order hasn't shipped yet. If a package is returned or lost because of an incorrect or incomplete address provided at checkout, we can reship it once the customer covers the new shipping cost.

Multiple packages
In some cases, orders with more than one item may ship in separate packages and arrive on different days. You'll receive tracking information for each package.

Lost, stolen or undelivered packages
If your tracking shows no updates for more than 10 business days, or if your package hasn't arrived within 10 business days after the latest estimated delivery date, contact us and we will investigate with the carrier. If your order is confirmed lost, we'll send a free replacement or issue a full refund, your choice.

If your tracking shows "delivered" but you can't find your package, please check with neighbors, your building's reception and your local post office, and wait 2 business days, as carriers sometimes mark packages as delivered early. If it still doesn't appear, contact us within 30 days of the delivery date and we'll help you resolve it.

Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, contact us within 90 days of delivery with your order number and a photo of the issue. We'll send a free replacement or a full refund. See our Refund Policy for details.

Risk of loss
Ownership of the products and risk of loss pass to you when your package is delivered to the address you provided.

Questions
For any question about shipping, contact us at badclaus@use.startmail.com. We usually reply within 1-2 business days.